Your Aegis smart door lock can use the Sentry video doorbell as a gateway to connect to the internet (if you purchased just the Aegis door lock, there should be a separate gateway device that serves the same purpose). A weak Wi-Fi signal can also cause the Sentry doorbell to sometimes drop connection. Try upgrading your transformer if the voltage or power is lower than the requirement.Īdditionally, you can also check that there is a stable Wi-Fi coverage at the Sentry’s location. If you have a multimeter, you can measure the voltage on the Sentry Video Doorbell to make sure it’s at least 8V. If you encountered one of these symptoms, please check the voltage and power of your doorbell transformer. Chime does not ring when doorbell button is pressed (assuming that the “Doorbell Chime” option is enabled).Device shuts down when doorbell button is pressed.Device shut down and won’t power up again.IR (black-and-white) night vision flickers.40VA).Ĭommon symptoms of insufficient power include: The transformer should have at least 30VA (volt-amps) of power, and the higher the better (e.g. Sentry doorbell requires a 8-24V AC transformer without a chime, and it’s recommended to use a 16-24V AC transformer when a chime is present. The most common cause of frequent disconnection and/or shutting down of the Sentry video doorbell is insufficient power. Please make sure that the lock is not far away from the doorbell. If the light flashed blue once, then the fingerprint was recognized and the unlock command was issued.Please make sure that your finger fully touched the scanner, and also make sure that the “Unlock” option in fingerprint settings was enabled. If the light did not flash, then either the fingerprint was not scanned at all, or fingerprint was recognized but no action was set.
Please make sure that the fingerprint has been registered and there’s no water or sweat on the fingertip or fingerprint scanner.
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